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Contact Scottish Store & Deli
Need help with an order, choosing Scottish food and drink, or arranging a gift? Send our team a message using the form below.
Asking about an existing order?
Please include your order number, delivery postcode and a short description of what you need help with. Use the email address you ordered with so we can find your order more easily.
If your order is damaged, an item is missing or there is a delivery problem, tell us which items are affected and what has happened.
Delivery dates & tracking
Your order confirmation confirms your purchase; it does not mean your parcel has been dispatched. If you selected a future delivery date, your order is planned around that date. Tracking is sent when your order is dispatched. We aim to meet your preferred date, but stock availability and courier delays can affect arrival. If you need help, include your order number and preferred date.
Changes to an order
Need to change an address, delivery date or item? Contact us as soon as possible with your order number and the change you need. We will check what is possible; changes may not be available once your order is being packed or has been dispatched.
Product & dietary questions
Tell us the product name and what you would like to know about ingredients, allergens, portions or availability. Please check the product information and ask us about any specific dietary requirements before ordering.
Corporate gifts & larger orders
Planning gifts for staff, clients or an event? Include your company name, quantity, budget, preferred delivery date, delivery postcode or areas, and any dietary requirements. Let us know if the gifts are going to one address or several, and whether you would like to include a gift message.
Send us a message
Tell us how we can help and we will reply by email as soon as possible.
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