Customer Support

No. Your confirmation email acknowledges your order. If you selected a future delivery date, dispatch is planned around that date. A separate notification is sent when your order leaves us.

Use the delivery-date selector when ordering to request your preferred arrival date. We aim to meet it, but it is not a guaranteed date. Tracking details are sent when your order is dispatched; check your spam or junk folder if you cannot find them. For the latest services and charges, see our delivery information and the options at checkout.

Contact us as soon as possible with your order number and the change you need. We will check what is possible. Changes may not be available once your order is being packed or has been dispatched.

Please tell our team as soon as you notice the problem. Include your order number, the affected item and a short description. Keep the packaging and take photographs of any damage or incorrect items so you can share them with us when requested.

Check the individual product page and the label supplied with your order. Follow the storage instructions and refrigerate chilled items promptly. If you have an ingredient, allergen or dietary question, please ask us about the specific product before ordering.

Yes. Use the recipient’s details as the delivery address and add your gift message when ordering. For corporate gifts or larger orders, send an enquiry with your quantity, budget, preferred delivery date, destinations and dietary requirements.

Please contact our team before sending anything back so we can advise on the next steps. You can find the full details in our refund policy.

We have temporarily stopped international deliveries due to customs issues within the EU. We are not accepting new international delivery orders at present. For help with an existing order or any questions, please send us a message using our contact form.