Shipping policy
Free UK Delivery
Enjoy FREE UK delivery on all orders over £150 (exclusions apply – see checkout for details).
Delivery times are subject to stock availability.
Delivery Options
Service Cost Delivery Time
Standard Delivery Starts From £8.95 1–3 working days (Mon–Fri) if ordered by 9am
Express Delivery Starts From £10.95 Next working day (Mon–Thurs) if ordered by 9am
Saturday Delivery Starts From £25.99 Guaranteed Saturday delivery (subject to stock availability)
Orders are dispatched via DPD or DHL for fast, reliable service.
Regional Delivery Costs
Region Delivery Time Cost
Mainland UK 1–3 Days From £9.95
Mainland UK (Pre-12:30pm) Next Working Day From £17.95
Mainland UK (Saturday) Saturday From £24.95
Scottish Highlands 1–3 Days From £19.99
UK Islands 1–3 Days From £19.99
Northern Ireland 1–3 Days £23.99
Isle of Wight 1–3 Days £22.99
Remote Areas & Surcharges
Some postcodes incur additional fees and longer delivery times (2–3 days):
• Aberdeen: AB31–AB35, AB41–AB54
• Northern Highlands: AB36–AB38, AB55–AB56, KW0–KW14, IV1–IV63
• Argyll: FK17–FK21, PA20–PA78, PH30–PH50
• Dundee: PH15–PH18
• Orkney & Shetland: KW15–KW17, ZE1–ZE3
• Arran & Argyll: KA27, KA28
✅ Please select the correct delivery region at checkout to avoid delays.
General Shipping Guidelines
• Orders placed before 9am are dispatched the same day, subject to stock availability.
• Working days: Monday to Friday (excluding bank holidays).
• Delivery times may vary during Christmas, New Year, or bad weather.
• Fresh food is shipped in insulated packaging with gel ice packs to maintain freshness.
Chilled & Insulated Packaging
• Food orders are packed using reusable ice packs and insulated, recyclable packaging.
• Packaging keeps products fresh for up to 72 hours.
• All materials are food-safe, eco-friendly, and reusable.
Worldwide Shipping
We can deliver certain products (e.g., tinned haggis) to select international destinations.
📧 Contact us for international shipping rates and availability:
📨 help@scottish-store.co.uk | ☎️ 01786 357006
Delivery Tracking & Updates
Stay updated with real-time delivery alerts:
• Provide your email or mobile number at checkout.
• Receive a dispatch notification and a 1-hour delivery window on the day of delivery.
Carbon-Neutral Delivery
We proudly partner with DPD to provide carbon-neutral delivery.
They measure and reduce emissions, and offset the rest—so your order arrives with less environmental impact.
Helpful Tips
• Choose your preferred delivery date using our calendar at checkout.
• Order early, especially during peak times, to avoid delays.
• Allow extra time for remote locations and poor weather conditions.
• For any assistance, don’t hesitate to contact our team.
📨Please send us an email using the form below.
☎️ 01786 357006