Shipping policy
We pack and dispatch orders from Grangemouth, Scotland. We currently deliver to UK addresses only. We have paused international deliveries because of customs issues within the EU. If you are waiting for an existing international order, please send us a message with your order number.
Choosing a preferred delivery date
The date you choose at checkout is a preferred delivery date. We cannot guarantee delivery on that day. We plan dispatch around your choice. Occasionally a parcel arrives a day early or one or two days later than requested. Severe weather or courier disruption can cause longer delays.
Ordering for an event or dinner party?
Please order well in advance. If you need your food for a particular day, message us before you order with your event date, delivery postcode and the items and quantities you need. We can check stock and advise which service and arrival date to choose. For chilled food, we can also advise how far ahead to take delivery.
UK delivery prices and times
Enter the delivery postcode at checkout to see the services and final charge for your order, including any free delivery offer that applies. The times below are estimates from dispatch.
| Delivery service | Price | Estimated arrival |
|---|---|---|
| Standard delivery | £6.95 | 1–3 working days |
| Fresh Foods Express | £9.95 | 1–2 working days |
| By 12 Express | £21.95 | 1–2 days, by noon on the delivery day |
| Saturday delivery | £21.95 | Saturday, subject to stock and availability |
| Scottish Highlands | £19.95 | 2–5 days |
| UK islands | £22.95 | 2–5 days |
| Northern Ireland Express | £21.95 | 2–4 working days |
For a Highlands, island or Northern Ireland address, please check the postcode guide below and select the correct service at checkout to avoid delays.
Delivery areas and postcode guide
Scottish Highlands and remote areas
The following postcode ranges may require the Scottish Highlands delivery service.
AB31–38, AB41–56, IV1–63, KW1–14, FK17–21, PA21–40, PH15–26, PH30–40 and PH49–50.
Scottish islands
The following postcode ranges may require the UK Islands delivery service.
HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44 and ZE1–3.
Some postcode ranges overlap. The appropriate service depends on your full delivery address. Please use this guide alongside the options shown at checkout and select the correct Highlands or Islands service.
Other UK islands
UK Islands Delivery includes the Isle of Wight and the Isles of Scilly, subject to delivery availability for your address.
Isles of Scilly postcodes are TR21–25.
Northern Ireland
For all BT postcodes, please select Northern Ireland Express Delivery at checkout. See the delivery table above for the price and estimated transit time.
Stock availability and dispatch
Dispatch depends on the items and quantities being in stock. If one item in your basket is unavailable, the rest of your order may also be delayed. The delivery times above start when your parcel leaves us.
For the earliest available dispatch, please order by 9am UK time on a working day. Working days are Monday to Friday, excluding bank holidays. If you choose a future delivery date, we hold your order and plan dispatch for nearer that date.
Chilled food
We recommend Fresh Foods Express for chilled items such as haggis, cheese and smoked fish. We use insulated packaging and ice packs and do not dispatch perishable orders at weekends. Please arrange for someone to receive the parcel, unpack it promptly and follow the storage instructions on each item.
Tracking and help with your order
Your order confirmation means we have received your order. When your parcel leaves us, we send a separate dispatch notification with tracking details. Follow the DPD or DHL tracking link for the latest delivery estimate.
If your parcel is late, arrives damaged or has an item missing, please contact our team with your order number and delivery postcode. For damaged items, please keep the packaging and take a photo to help us investigate.
Your fresh food is carefully packed in insulated boxes with gel ice packs. Our packaging is designed to help keep chilled products at their required storage temperatures for up to 72 hours in transit under the conditions providing extra protection if a courier delay occurs.
Cooler conditions can help the packaging retain its cooling performance for longer. However, this does not guarantee that food remains safe beyond 72 hours. Each product must remain at its required storage temperature throughout the journey and be within its use-by date.
Please unpack your order promptly and refrigerate chilled items according to their labels. If a delayed parcel arrives and you are unsure about the food’s condition or temperature, message our team before consuming it.