Frequently Asked Questions

Yes. Use the delivery-date selector when placing your order to tell us when you would like it to arrive. We will do our best to meet your preferred date, but it is a request rather than a guaranteed arrival date. Stock availability, courier delays, weather and busy seasonal periods can affect delivery. If your order is for a particular occasion, please allow some extra time.

Not necessarily. If you choose a future delivery date, we plan dispatch around that date rather than sending your order immediately. Your order confirmation means we have received your order; it does not mean your parcel has left us. A separate dispatch notification will follow when your order is sent.

Timing depends on your selected service, postcode, stock availability and any preferred delivery date. Mainland services generally take 1–3 working days after dispatch, with express options available for eligible orders. Highlands, islands and other remote postcodes may take longer. Check the options shown at checkout and our delivery information before ordering.

Delivery charges depend on the destination and service selected. Enter your delivery address at checkout to see the options and the charge for your order before paying. Additional charges may apply to remote postcodes, islands, timed services and Saturday delivery.

We use DPD or DHL. Once your order is dispatched, you will receive tracking details by email or text, using the contact information supplied with your order. Follow the courier’s tracking link for the latest delivery updates. If you cannot find your dispatch email, check your spam or junk folder.

Delivery options depend on your postcode and the products in your basket. These destinations may have additional charges and longer transit times. For chilled food or an order needed for a specific date, please contact our team before ordering if you are unsure which service is suitable.

Choose the Saturday service if it is offered for your address at checkout. A surcharge applies, and availability depends on your postcode and stock. Selecting a Saturday as your preferred date does not by itself upgrade a standard delivery service.

Check the courier’s tracking first, then contact us with your order number if the parcel is overdue or you need help. Please tell us whether the order contains chilled food or is needed for an occasion. We will look into the delay and advise on the next steps.

Selected products may be suitable for international delivery, depending on the destination and import restrictions. Please send us an enquiry before ordering, with your country, postcode and the products you would like. We will check availability and provide a delivery quote.

Products that need to be kept chilled are packed with insulation and cooling packs inside protective outer packaging. Our chilled packaging is designed for up to 72 hours in transit to allow for possible courier delays. Always check the condition of your order on arrival, refrigerate chilled items promptly and contact us if anything arrives warm or damaged.

Unpack your order promptly, check the products and follow the storage instructions on each label. Put items marked “keep refrigerated” into the fridge straight away. If chilled food arrives warm, packaging is damaged or you have any concerns about its condition, do not eat it; contact us with your order number and details of the problem.

Freezing suitability and shelf life vary by product. Follow the use-by or best-before date and the storage and freezing instructions on the packaging. Do not assume every chilled product can be frozen or refrozen. If you need food for a later date, ask us about the specific items before ordering.

Check the information on the individual product page and always read the label when your order arrives, as recipes and manufacturing information can change. If an ingredient or allergen detail is missing, please ask us before buying. We can help you check specific products for vegetarian, vegan or gluten-free requirements; please do not assume that every item in a collection or hamper has the same suitability.

Please contact us as soon as possible with your order number and the change you need. We will check whether it is still possible before the order is packed or dispatched. Changes cannot always be made once preparation or delivery is under way.

Please let us know as soon as you notice a problem. Include your order number, the name of the affected item and a short description. Keep the packaging and take clear photographs of any damage or incorrect items so you can share them with our team when requested. Use our contact form and we will investigate.

Please contact us before sending anything back so we can advise on the appropriate next steps. Perishable food has special return restrictions. If something is damaged, faulty or incorrect, tell us so we can help resolve it. See our refund policy for further details. Your statutory rights are not affected.

The payment methods available for your order are displayed at checkout. Review your basket, delivery details and total before completing payment. If you experience a checkout problem, contact us with details of the issue, but never send card numbers or payment security codes.

Yes. Enter the recipient’s name and address as the delivery address and check their postcode carefully. Choose a suitable preferred delivery date and make sure someone can receive and promptly unpack any chilled items. Explore our Scottish hampers and gift boxes for ideas.

Yes. Add your gift message when placing the order and we will include a complimentary card. Please check the wording and add your name so the recipient knows who the gift is from. If you need help adding a message, get in touch before dispatch.

Yes. We can help with staff gifts, client thank-yous, seasonal hampers and larger food orders. For a tailored quote, send us your enquiry with the quantity, budget per gift, required delivery dates, dietary requirements and whether delivery is to one address or several. Let us know if you would like to include branded cards or inserts.

Yes. Ordering early gives us more time to plan for seasonal demand. Choose your preferred delivery date when ordering and allow extra time during busy periods. For a large Burns supper, workplace order or event, contact our team with the date and quantities you need.

We bring together Scottish food and drink, from haggis and square sausage to cheese, smoked fish, charcuterie, bakery favourites, shortbread and gifts. You can also browse our Aberdeen rowies and seasonal selections.

We are based at Unit W12, Newhouse Business Park, Newhouse Road, Grangemouth, FK3 8LL. Read more about Scottish Store & Deli or use our contact form for product questions, delivery help and order enquiries. If you are contacting us about an existing order, please include your order number.